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Contact Us

 

We answer email messages as quickly as possible Monday through Friday, Please allow additional response time during the weekends.

 

Mis-Order procedures:
If you made a mistake and ordered the wrong item,
please email us with:
Recipient's Name
Description of Problem
Order Date
Order Number
Incorrect Items
Correct Items
CHANGES TO COMPLETED ORDERS MUST BE SUBMITTED BY 6PM EASTERN STANDARD TIME (MON-FRI) OR THE ORDER WILL SHIP OUT AS-IS

 

Many of your questions can be instantly
answered below or by reading our F.A.Q.

 

Checkout or Payment Issues:
  We currently only accept payments through Paypal's secure online payment site and do not have a phone number for placing orders. You can order securely online with your credit card or checking account.

Shipping Address Issues:
  The shopping cart will help minimize delivery issues by pre-verifying your address through the Postal System.
Our site uses the verification methods found here: http://zip4.usps.com/zip4/welcome.jsp.
Usually the solution is only a slight modification such as changing "POB" to "PO BOX" or "Street" to "St".

Confirmation Of Order Placed:
  If you do not see an order confirmation page when checkout is completed, you can confirm the order was sent by logging into your Paypal account. The transaction should be among the first on your list, if it has an 'Invoice ID' then the order was completed.

Estimated Delivery Times:
  Actual package transit times vary by location, on average 95% of our customers receive their orders within 5 - 15 business days. Some areas require additional time, it all depends on the Postal Service speed. Also, please allow a couple extra days during major holidays.

Difficulties Completing Your Order:
  If you experience problems checking out it might be due to several factors such as:
  • Address pre-verification - (See above)
  • PayPal Account Issues - We do not have access to your Paypal account, please contact them if you need assistance with it.
  • Web Browser Incompatibility - The site has been tested with Firefox and Internet Explorer.