Note: We cannot guarantee Christmas delivery at this time but will continue to post packages every morning in order to provide the fastest available service.
We answer email messages as quickly as possible Monday through Friday, Please
allow additional response time during the weekends.
Mis-Order procedures:
If you made a mistake and ordered the wrong item, please email us with:
Recipient's Name Description of Problem
Order Date Order Number
Incorrect Items Correct Items
CHANGES TO COMPLETED ORDERS MUST BE SUBMITTED BY 6PM EASTERN STANDARD TIME (MON-FRI) OR THE ORDER WILL SHIP OUT AS-IS
Many of your questions can be instantly answered below or by reading
our F.A.Q.
Checkout or Payment Issues:
We currently only accept payments through
Paypal's secure online payment site and do not have a phone number for placing orders. You
can order securely online with your credit card or checking account.
Shipping Address Issues:
The shopping cart will help minimize delivery issues
by pre-verifying your address through the Postal System. Our site uses the verification methods found here:
http://zip4.usps.com/zip4/welcome.jsp. Usually the solution is only a slight
modification such as changing "POB" to "PO BOX" or "Street" to "St".
Confirmation Of Order Placed:
If you do not see an order confirmation page when
checkout is completed, you can confirm the order was sent by logging into your Paypal account. The transaction should be among the first on your
list, if it has an 'Invoice ID' then the order was completed.
Estimated Delivery Times:
Actual package transit times vary by location, on
average 95% of our customers receive their orders within 5 - 15 business days. Some areas require additional time, it all depends on the Postal
Service speed. Also, please allow a couple extra days during major holidays.
Difficulties Completing Your Order:
If you experience problems checking out it might be
due to several factors such as:
Address pre-verification - (See above)
PayPal Account Issues - We do not have access to your Paypal account, please contact them if you need assistance with it.
Web Browser Incompatibility - The site has been tested with Firefox 2/3 and Internet Explorer 6/7 on Windows XP but the others should work OK.
Recipient's Name